Data Deletion Instructions

01Overview

You can ask MovingCRM to delete the personal information we hold about you at any time, free of charge. This page explains exactly how to do it, what happens next, and how long it takes.

This applies to all data we hold, including anything we received through Facebook Login or Facebook and Instagram Lead Ads. For the full picture of what we collect and why, see our Privacy Policy.

02How to Request Deletion

Send us a request using either method below.

• Email — info@movingcrm.ai, with the subject line "Data Deletion Request".
• Phone — (857) 264-1340, during business hours.

Please include the following so we can find your records:

• Your full name.
• The email address or phone number associated with your MovingCRM account or enquiry.
• If you signed in with Facebook, mention that — it helps us match your app-scoped Facebook user ID.
• If you know the moving company that holds your record, its name.

03What Happens Next

• Within 5 business days — We confirm we received your request and, if needed, ask you to verify your identity. We only ask for what is necessary to prove the records are yours.
• Within 30 days — We delete the data and email you a written confirmation once it is done.
• If we cannot delete something — We tell you which records we kept and the legal reason we had to keep them, such as tax and accounting obligations covering completed transactions.

04Removing Data We Received From Facebook

A deletion request to us covers Facebook-sourced data as well. To also cut off any future data flow, revoke our access on Facebook's side:

• Open Facebook and go to Settings & Privacy, then Settings.
• Select Apps and Websites.
• Find MovingCRM in the list and select Remove.

05If You Are a Customer of a Moving Company

Moving companies use MovingCRM to manage their own customer records, which makes them the controller of your data — we store and process it on their behalf. If your record sits with one of them, we will forward your request to that company, notify you that we have done so, and support them in carrying it out.

You are welcome to contact the moving company directly as well, which is usually the fastest route.

06Questions

If you have not heard back from us within 5 business days, or you are unhappy with how we handled your request, contact us: